Kennelwood Pet Resorts
  • 09-Apr-2018 to 08-Jun-2018 (CST)
  • Glen Carbon, IL, USA
  • $9.00
  • Hourly
  • Full Time

Kennelwood Pet Resorts Philosophy:

The experiences we create form connections that build trust and confidence.

Safety, Accuracy, Courtesy, Pride, and Accessibility are company values we expect every employee to commit to in their day-to-day role in our culture.

This position requires a flexible schedule during the week and availability on weekends and holidays.

HIRING LOCATION:  MARYVILLE, IL - GRAND OPENING END OF JUNE 2018!!!!!

Support Kennelwood's Pet Hotel functions - assuring every guest has a quality experience and receives quality care, time and attention during his/her stay at the pet hotel. The goal is to provide quality and efficient customer service to every customer both internal and external. This position will assist the facility/department manager in meeting the Boarding department goals.

ESSENTIAL DUTIES and RESPONSILIBITIES:

  • Conduct daily walk through of hotel area
  • Provide meds to animal guests; mark and initial med book and door cards accordingly
  • Prepared for emergencies and able to react appropriately and quickly
  • Respond to 'client checking on pet' calls
  • Review door cards with department manager regarding corrections, questions and any pet issues
  • Provide exercise to animal guests
  • Assure everyone is doing their job according to safety procedures
  • Provide assistance to staff to ensure tasks are completed in a timely, efficient manner
  • Train and mentor new employees
  • Maintain a positive environment
  • Obtain customer information to include special pet handling requirements and communicate information with team
  • Write and distribute report cards for animal guests leaving the hotel for pet sleepovers
  • Ensure pet's medical records are current, updated and noted on applicable door card
  • Partner with facility/department manager to exceed customer's service expectations
  • Process customer and department transactions according to established company procedures
  • Other duties as assigned
Kennelwood Pet Resorts
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